CluePoints is an innovative and  fast-growing company and the premier provider of Risk-Based Quality Management and Data Quality Oversight solutions to clinical research organizations. We are looking for Senior IT Support Engineer to join our team. 

RESPONSIBILITIES

•  Installing, configuring and maintaining the network, computers and business tools including hardware, system software, data storage, applications and VoIP telco.
• Sustaining network integrity and security (internal backups, access controls, VPN IPSEC connection, firewalls and intrusion detection systems…).
• Diagnosing and resolving hardware, software, networking, and system issues and outages when they arise.
• Replacing and upgrading defective or outdated components when necessary.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked computer and cloud-based server system while anticipating prerequisites, consequences and side effects.
• Providing technical support when requested.
• Documenting IT infrastructure, assets, software implementation and any processes which employees need to follow in order to successfully work within our computing system.
• Set up employee accounts and IT requirements.

QUALIFICATIONS

• Excellent knowledge of IT systems (Windows, Linux, Mac) and infrastructure 
• Knowledge of:
• Microsoft Entra ID
• Office 365
• Atlassian (Jira, Confluence)
• Professional certification or completed training programs are a plus. 
• Prior experience in corporate IT support roles (e.g., IT Support Engineer, Support Officer) with a strong focus on end-user support and service desk operations.
  
• Prior experience with networks, databases and patch management. 
• Strong knowledge of security issues and ways to prevent them. 
• Knowledge of the best practices, software and processes in the industry. 
• Excellent problem-solving aptitude and analytical skill. 
• Ability to prioritize a wide range of workloads with critical deadlines and manage an IT project from end to end.
• Able to evolve in a fast-moving environment and bring innovative thinking.
• High degree of accuracy and attention to detail.
• Team player.
• Strong communication skills. 
• Excellent English oral and written communication skills.
• Bachelor's degree in computer science, information technology or related fields, or equivalent relevant experience.

SKILLS AND COMPETENCES

• OS: Windows, MacOS and Linux.
• Infrastructure: Azure cloud, Intune, Jamf, Ubuntu Landscape
• Networking: Firewall, VPN/ZTNA, IPSEC, Switch, DNS, DHCP & Meraki WIFI installation, configuration and administration
• Atlassian

REASONS TO JOIN US 

• Flexibility is part of our DNA
• Hybrid with 2-3 days in office per week 
• Our offices provide a fun atmosphere: PS4, foosball, and our newly added dartboard
• Many activities are organized during the year such as team lunches, happy hours, team buildings, holiday parties and many other celebrations! 
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.